Woman with curly hair in a mustard jacket looking at her smartphone on a city street, with a white car and fire escape in the background
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We Tuned Up ROI By 400%+

Two mechanics working underneath a car on a lift in an auto repair shop

The Challenge

In a competitive service industry environment, Ford and Lincoln dealers needed digital solutions that drove customers back to the dealership for Quick Lane service.

Ford Service mobile app screen showing "Redeem your FordPass Rewards Points" with a brake offer search tool
Woman smiling and receiving car keys from a salesperson through a car window

Our Approach

We rewired the Quick Lane website to make content automatically customized based on the service the customer is seeking, and we fine-tuned the site analytics to offer improved insights and analysis as well as real-time optimizations.

Ford dealer selection list showing five dealerships with contact info and hours, plus a promotional panel for the FordPass App
Ford dealer service locator showing nearby dealerships, hours, and a map
Ford dealer webpage showing "Roy O'Brien, Inc." dealership info, mobile service options, and a brake pads offer
Three-panel Ford Service mobile website screens showing FordPass Rewards, a brake offer search tool, and dealer location results
White Ford Expedition SUV parked on a desert gravel road with red rock formations in the background

The outcome

A turbocharged ROI machine that brings in $9.44 for every dollar spent on digital media with a website that features analytical components, such as business opportunity forecasting, advanced media placement/management and enhanced attribution to pave the way for future successes.

53%Increase in store visits

400%Return On Investment

60%Increase in on-site key buying activities

Ford Service website and mobile app showing "Redeem your FordPass Rewards Points" with a brake offer and FordPass Rewards panel

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